Policies & Procedures for Interval Units

We appreciate your cooperation in being mindful of these policies.  

This is the best way to ensure that you and every other owner has a pleasant time on Nantucket and that we can provide you with the professional service that you deserve.

Check-in Time & Inspections

One of the single most important topics you have all shared with us is your expectation that arrival to your Nantucket vacation home be a seamless and welcoming process. The cleanliness of the unit should meet our collective standards and too often, we become so busy trying to accommodate early arrivals, that routine maintenance, repairs and cleaning get sacrificed. We understand how eager everyone is to begin their Nantucket vacation, and we also hope you understand that it takes time for us to ensure the house is ready for your arrival. Our staff will be conducting inspections of each unit to ensure that our quality expectations are met before your arrival. Therefore:

  • CHECK-IN TIME FOR ALL UNITS IS 3PM. If you arrive to the island earlier, please plan to enjoy lunch or the beach until 3PM.  If your unit is ready beforehand, we will contact you directly.
  • WE WILL NO LONGER BE ABLE TO GUARANTEE EARLY CHECK-IN REQUESTS, NO EXCEPTIONS.

Late Check-out Charges

It is equally as important to our ability to serve all our customers that all owners respect our check-out time. Therefore:

  • Check out time is 9AM, NO EXCEPTIONS.
  • You will be charged $120 for each additional hour you are occupying the house beyond the check-out time. This policy will be strictly enforced. 

Common Charges & Assessments

In order to best manage the financial obligations of the 26 properties in the interval system, it is imperative that your common charges and any special assessments are paid within 30 days of receipt of the invoice. If your financial situation requires special consideration, please reach out and discuss this with Melissa.

Any open invoices after 30 days will be considered delinquent and subject to collections. If at the end of the year accounts are not paid in full, we will pursue foreclosure. Owners will not be able to occupy the premises unless their accounts have been paid in full or other arrangements have been agreed to. 

Rental Payments

  • Common charges and assessments should be paid in full at the start of the year. Should you request us to rent your interval, and we are able to successfully do so, we’ll send you your net rental income 30 days after the end of the month in which your rental occurs.  
  • We will no longer allow future rental income to be used to pay current year common charges unless you have made specific arrangements with the office. This is important because while we hope we can fulfill each owner’s wish to rent, we cannot guarantee that it will be rented, or that the rental amount will cover the amount due.
  • Should you like to have us retain your earnings to be used for payment of next year’s assessment, we will be happy to hold these for you.

Check-in Fees 

  • If we provide linens and towels – $400 for cottages; $505 for Starbuck houses.
  • If you bring your own linens and towels – $325 for cottages; $400 for Starbuck houses.
  • We will assume that we are providing linens for your arrival unless we hear differently from you.
  • If you are bringing your own linens, you must inform us via e-mail two weeks in advance of your arrival.

Check-in fees must be paid prior to your arrival. You will not be able to access keys unless check-fees are paid in full or other arrangements have been made.  You may be subject to a $30 additional administrative fee for having to invoice you plus 1.5% interest for each month the account is overdue.  

Cleaning

Please let us know about any cleaning issues you discover immediately upon check-in. We will send the cleaning service back to your unit to take care of any issues promptly. We will make sure the house is clean to your satisfaction no matter how long it takes.  Therefore, we are not able to provide refunds or credits for check-in fees.

Two-Week Notice of Intent to Use Time

  • Please inform us of your intended arrival at least two weeks in advance.  This helps us plan maintenance and cleaning schedules accurately.  Emails are best. IF YOU DO NOT INFORM US OF YOUR ARRIVAL WITH APPROPRIATE NOTICE, WE CANNOT GUARANTEE THE HOUSE WILL BE AVAILABLE FOR YOU.
  • When informing us of your arrival, please let us know whether or not we will be providing linens for your stay and the approximate time of your arrival. Please also inform us as soon as possible if your plans change and you cannot come to the property as planned or if your arrival will be delayed.
  • Please also inform us as soon as possible if your plans change and you cannot come to the property as planned or if your arrival will be delayed. IF THE HOUSE HAS ALREADY BEEN PREPARED FOR YOUR ARRIVAL AND YOU NEED TO CANCEL LAST MINUTE YOU WILL BE RESPONSIBLE FOR 50% OF THE CLEANING FEE.

RCI Policies 

  • A $100 fee per banked week will be charged upon banking – this fee is due prior to our confirmation of the banking.
  • An additional cleaning fee ($400 for cottages, $505 for Starbuck houses) will be charged if your banked week is picked up and used by an incoming RCI exchange.  This charge will be invoiced to you directly.
  • We will not confirm any RCI banking requests if you have outstanding invoices of any kind – common charges, assessments, check-in fees etc.

Miscellaneous Policies

  • Mastercard and Visa are accepted but only for check-in fees and RCI fees – all other invoices (common charges, assessments etc.) must be paid by check or via ACH.
  • We urge you to make sure that you take all of your personal belongings from the property when you leave.  Please take some extra time to check prior to your departure.  If we have to box up and return items to you that have been left behind there will be a minimum service charge of $35 plus postage.
  • NO PETS ARE ALLOWED ON THE PREMISES.  This policy is strictly enforced and is grounds for termination of your occupancy and cleaning fines if this policy is violated.